1. About Our Team
At Antivirus Software App Design Inc, we are a dedicated team of cybersecurity professionals, software engineers, and customer support specialists committed to delivering high-quality antivirus solutions. Our mission is to protect users from cyber threats through innovative, AI-powered security technology.
Our Core Values
✅ Security First – We prioritize the safety of your digital environment.
✅ Innovation – We continuously improve our software to stay ahead of emerging threats.
✅ Customer Satisfaction – We are dedicated to providing exceptional service and support.
✅ Transparency – We believe in clear, honest communication with our customers.
Service Policies
2. Software Licensing & Usage
- Each purchased license is valid for the specified number of devices and duration selected during purchase.
- Users may not distribute, resell, or modify the software without prior written consent.
- The software must be used only for personal or business security purposes and not for unethical hacking or malicious activities.
3. Updates & Maintenance
- Our antivirus software receives automatic security updates to ensure protection against the latest threats.
- We perform regular system maintenance and upgrades to enhance software performance.
- Users are advised to keep their antivirus updated for optimal security coverage.
4. Technical Support Policy
- We provide 24/7 customer support for technical issues, billing inquiries, and troubleshooting.
- Support is available through:
📧 Email: [email protected]
📞 Phone: [Insert Support Number]
💬 Live Chat: Available on our website. - Response time varies based on the complexity of the issue, but we strive to address all concerns within 24 hours.
5. Refund & Cancellation Policy
- We offer a 30-day money-back guarantee for users who are unsatisfied with our software.
- Refund requests must be submitted via email at [email protected] with proof of purchase.
- Refunds will not be issued for:
- Expired licenses.
- Violations of the licensing agreement.
- Requests beyond the 30-day refund window.
6. Data Protection & Privacy
- We follow strict data protection policies to safeguard customer information.
- Personal data is never shared with third parties without consent, except as required by law.
- Our Privacy Policy provides full details on data collection and usage practices.
7. Compliance & Legal Terms
- Users must comply with local and international cybersecurity laws when using our software.
- We reserve the right to terminate service for users who engage in fraudulent, malicious, or illegal activities.
- Any legal disputes will be handled in accordance with the laws of California, USA.